Privacy Policy

Effective Date: 10 September 2026

At MF Gallery and Framing Ltd, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our framing services, visit our gallery, or interact with us.

Information We Collect
We may collect and process the following information about you:
• Contact details: Name, email address, phone number, and billing/delivery address.
• Order details: Information about the artwork, measurements, framing specifications, and purchase history.
• Payment details: Information required to process your transactions securely (we do not store full card details).
How We Use Your Information
We use your information to:
• Fulfill and deliver your framing orders and gallery purchases.
• Provide quotes and updates regarding your orders.
• Respond to your enquiries or customer service requests.
• Send you occasional marketing updates or event invitations (only if you have opted in).
Sharing Your Data
We do not sell or rent your personal information to third parties. We only share your data with trusted partners necessary to run our business, such as:
• Delivery couriers to ship your items.
• Secure payment processors to handle transactions.
• IT and website hosting providers.
Data Security & Retention
We implement appropriate security measures to protect your data from unauthorised access. We only keep your personal information for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.
Your Rights
Depending on your location, you have the right to access, correct, or request the deletion of the personal data we hold about you. You can also opt out of marketing communications at any time.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
• Email: owen@mfframes.com
• Phone: 01473225544
• Address: 10 St Helens St, Ipswich, IP41HJ